Map to the Drury Lane
Registration Material Will Be Sent to ISO Members in February.
| | |  | | Monday
April 6, 2009
Joan Garbo
Drury Lane
Oak Brook, Illinois
| Underwritten by Ormco and
The Procter and Gamble Co.
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| The Empathic Practice
| | Joan Garbo
Over the past 23 years, Ms. Garbo has led more than 2000 seminars on topics such as effective communication skills, self-expression, customer service, team-building and other related topics that enable individuals to experience life more fully and accomplish their goals. Her high energy level, sense of humor, and enthusiasm inspire people to action,giving them a renewed sense of purpose and the resources for self-motivation. | | The experience of empathy for the patient transforms “customer service”from something staff members must “do” into creating an experience of relationship and exceptional attention to patients. It creates a true sense of belonging for the patients and a feeling of being known by the doctor and staff. Noted author and speaker Ross Shafer defines customer empathy as “the art of seeing the transaction through the customer’s eyes. It is the ability to identify, interpret and appropriately respond to the customer’s emotional state—before, during and after the transaction.” Joan Garbo’s enlightening and entertaining seminar will provide you with the tools you need to use empathy for customers to maintain focus on patient needs and stimulate a“buzz”about your practice that attracts your perfect patients to you. |
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Schedule:
2008-2009 Program
(Click Date for Detailed Information)
Monday, September 22, 2008
Dr. Gerald Samson
co-underwritten by 3M Unitek and OrthoSynetics
Monday, November 17, 2008
Drs. Larry and Will Andrews
underwritten by Dentsply GAC
Monday, April 6, 2009
Joan Garbo
co-underwritten by Ormco and The Procter and Gamble Company
ISO Sponsored Speaker at CDS Midwinter Meeting
Friday, February 27, 2009
Dr. Vince Kokich, Jr.
2009-2010 Program
Monday, September 21, 2009
Monday, November 16, 2009
Monday, April 12, 2010
Friday, February 26, 2010 CDS Midwinter Meeting
2010-2011 Program
Monday, October 4, 2010
Monday, November 15, 2010
Third meeting date to be determined.
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Register:
- Registration information will be sent to the membership for each course.
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Volunteer:
ISO is a volunteer-run organization. To contribute as a volunteer, contact Dr. Rob Girgis at rglg826@aol.com.
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